FAQ

Support

A simple place to start if you have questions about choosing seeds, shipping, or what to expect after ordering.

Choosing Seeds

Are your seeds beginner-friendly?

Many of our collections are built to make shopping easier for beginners, including beginner-focused options, clear genetics, and easy ways to compare seed type and THC level.

What’s the difference between autoflower and photoperiod seeds?

Autoflower seeds are often chosen for a simpler growing path and a faster turnaround. Photoperiod seeds are popular with growers who want more control over timing and training.

How do I choose the right seed for my setup?

A good place to start is seed type, genetics, THC level, and whether you want a more beginner-friendly or more hands-on grow.

Where should I start if I’m new?

We recommend starting with our beginner-friendly collections and guides, especially For Beginners, Autoflower Seeds, and Beginner Guides.

Orders & Shipping

Do you ship within the United States?

Yes. Seed Keepers currently ships within the United States only.

How long does shipping usually take?

Most orders arrive within 2-3 days after shipment, depending on destination and carrier conditions.

Can I contact you if my package doesn’t arrive?

Yes. If your package does not arrive, contact us and our team will review the situation individually. Depending on the case, possible outcomes may include a replacement, store credit, or refund.

What if there’s a problem with the product I received?

If there is an issue with the product you received, contact us within one month of delivery. Each case is reviewed individually by our team to determine the best resolution.

What do I need to provide for a product issue claim?

Please include photo proof showing the issue with the product so our team can review the claim properly.

How quickly will I hear back?

We aim to respond within 1 business day.

Still need help?

Contact us at [email protected] and we’ll get back to you within 1 business day.