Guarantee

Support

We want every order to feel clear and supported. If something goes wrong, our team reviews each case individually and works toward the most reasonable solution.

How it works

If your package does not arrive or if there is a problem with the product you received, you can contact our team for review.

If your package does not arrive

If your shipment does not arrive, contact us and we will review the case individually. Depending on the situation, possible outcomes may include a replacement, store credit, or refund.

If there is a problem with the product you received

If there is an issue with the product you received, contact us within one month of delivery. Our team will review the case individually and determine the appropriate resolution.

What to send us

  • Your order details
  • A short description of the issue
  • Photo proof showing the problem with the product

Review process

Each claim is reviewed by our team individually. Any compensation decision is made by our specialists based on the details of the case.

Response time

We aim to respond within 1 business day.

Need guarantee-related help?

Contact us at [email protected] and we will get back to you within 1 business day.