Refund Policy

Support

Every refund-related case is reviewed individually. Depending on the situation, possible resolutions may include a replacement, store credit, or refund.

How refund-related cases are reviewed

Our team reviews each case individually based on the details of the order and the issue reported.

If your package does not arrive

If your package does not arrive, contact us and we will review the situation individually. Depending on the case, possible outcomes may include a replacement, store credit, or refund.

If there is a problem with the product you received

If there is an issue with the product you received, contact us within one month of delivery. Our team will review the case individually and determine the most appropriate resolution.

What to send us

  • Your order details
  • A short description of the issue
  • Photo proof showing the problem with the product

Possible resolutions

Depending on the situation, resolutions may include a replacement, store credit, or refund.

Response time

We aim to respond within 1 business day.

Need refund-related help?

Contact us at [email protected] and we will get back to you within 1 business day.